5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the service that property supervisors want, but also often do not due to a lack of ongoing excellent control procedures.
Security guard companies are unlike any vendor a home manager usually hires. If you hire a painter, you are able to see whether or not they do their jobs by looking at the walls. But when you hire a security guard business, how often can you determine if the guard organization is performing their job which includes running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your guards. In the majority of instances they likely are, but it’s crucial to implement a system of verification and quality control to make sure that issues associated with the lack of doing these jobs do not begin to happen.
In this article we will talk five (5) simple actions to enhancing your safety guard service and attaining everything you picture as your perfect keyholding.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is one of these states, make sure your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security company and ask yourself does it seem adequate.
Additionally, is the security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another superb way to display if the guard is a fantastic match for your property is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This initial conversation will tell you a good deal about what to expect from that guard and it provides you an opportunity to request a different guard if you think it is essential.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his delegated land is not as complete. We predict the orientation to the delegated land”Site Specific Training”. Find out what your site specific training looks like:
• Can it happen at your property?
• Who does the training?
• How long is each new officer trained?
• How long can the security company double bank? (Double banks is the process of having a veteran guard working at precisely the exact same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the response to each of these questions and be sure they match what you feel is adequate. You should even consider sitting in on your safety guard business’s orientation and your site special training to get an understanding of what goes on preparing a guard to work at your property.
Guard supervision is one of the main factors of good security guard service. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to learn and better understand their responsibilities. If the guards are not being supervised, they begin to feel their job is not important and they begin to find themselves as not as a part of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how can your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the 2 methods of remote oversight that prove most successful are: Officer Check-Ins
If your guards must produce rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of tracking the guards while they are on your property. These monitoring systems permit the security guard business to monitor the log and time the activity of the guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard company provides a way of making sure each guard is secure and alert. Using guards check-in frequently with the safety guard business, at least every 30 minutes, guards feel their security is important and being awake and alert is an important part of their job.
Expand Your Favorite
After hours inspections of your guards are almost always great ways of finding out just what is occurring with your safety as you are not there. Through these inspections, be sure that you ask your safety guards questions regarding their duties and responsibilities to make sure they know their jobs. In reality, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security adviser be sure the adviser is not really a security guard business. If so, your audit is guaranteed to develop issues with your existing security guard business.